This article will help troubleshoot visor light issues experienced when using the audio cord
The troubleshooting steps will depend if you are using a "Dongle" attachment
- Double-check and ensure the audio cord is properly connected to the device you are using
- If you have a case on your smartphone or tablet, try removing the case, reconnecting the audio cord, and seeing if the issue continues.
- If you possibly have another audio cord, try switching out the audio cord to verify any issues with the actual cord itself
- If you have another device (phone or tablet) try switching out the devices and confirming if the issue continues
- If you are using a dongle attachment, ensure the attachment is a certified attachment from Apple or Android. Sometimes non-certified attachments will not work properly
If the issues continue, please contact our support team via phone call to troubleshoot further (302) 721-6677