NeuralChek Quick Troubleshoot Guide

Scan won't start?

1. Ensure the wrists have been sprayed with water or saline (preferably)
2. Make sure the hands aren't touching and ankles aren't crossed - feet should be flat on the floor
3. If the scan still won't start, move the left lead from the wrist to the ankle
   1. Spray the angle with water/saline prior to applying and ensure the sensor is resting on the inside of the ankle. 
4. Right-click on the name of the client and select "Disable error filtering for the next exam."

Device not connecting?

1. Switch USB Ports if more than 1 is present on the computer
2. Use a different USB-C Cord to connect the analyzer to the computer (Your BrainTap headset charger will work just fine for this)
3. Close and re-launch the NeuralChek Program
4. Close the NeuralChek Program, restart the computer, and relaunch the program

Scans fail or won't save?

1. Check available RAM - at least 4 GB is needed, but 6+ GB is preferred
   1. If the computer is low on RAM, update it so you will have more available
2. If RAM isn't the issue, then the client's voltage is the issue, and you will need to see the more advanced troubleshooting documents for more information