NeuralChek Troubleshoot - Device Not Connecting

If this is occurring, please follow the steps below:

1. Detach the USB from the computer, and plug it into another USB port (if applicable). If the computer does not have multiple USB ports, then wait 10 seconds and plug it back into the original port. Sometimes, when the computer or software has remained idle for an extended period, the USB port will "fall asleep" and disconnect communication with the hardware. 
2. If this does not work, the issue may be the cord. Any USB-C cord will work to connect the hardware to your computer. Your BrainTap charging cable should work fine for testing this. Try connecting another USB-C cable to the hardware and computer. 
3. If this doesn't work, try closing and relaunching the NeuralChek software completely. This means you will need to right-click on the NeuralChek icon on your taskbar or dock along the bottom of the screen and manually quit or close the program. 
4. If the program still fails to connect, unplug the USB, close NeuralChek, and restart the computer. Then, relaunch NeuralChek and plug the USB back in.