This article will help troubleshoot visor lights and audio via Bluetooth.
Make sure your BrainTap headset is not connected to another Bluetooth device (phone or tablet)
- Turn off your phone or tablet and restart completely
- Unpair the BrainTap headset if you had it paired previously
- Reconnect the headset and attempt to play a session
- If the issue continues, and you have the means, use another phone or tablet and see if the same issue occurs. Note: make sure the previously paired device has been turned off so it does not auto pair back to that device
If the issue persists, please call our support team for further assistance as a phone call will ensure accurate troubleshooting.