The software doesn't start?
When you try to run the diagnostic software, nothing happens or you receive an error message.
- Check your operation system version
The diagnostic software is designed to work only with Microsoft Windows 10 and older operating systems. Operation of the software on Apple computers is possible only with the use of the Boot Camp utility and MS Windows 10/11 OS boot. Running on a virtual operating system is not supported.
- Reinstall the software
The software files may have been corrupted by some other program. The easiest way to fix this situation is to reinstall the software. No patient data will be affected. You can always download the latest versions of the software on the Downloads page.
- Check your antivirus software
It is possible that the software of the diagnostic complex was blocked for any reason by the antivirus installed on your computer. This could be caused by a virus attack on your computer, as a result of which the files of the diagnostic complex software were infected with a virus, and subsequently blocked by an antivirus.
It is recommended that you thoroughly check your computer for viruses and then reinstall the diagnostic software. It is highly recommended to download the latest version of the software from our website again.
