Troubleshoot Tips
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      3. Troubleshoot Tips

      What are troubleshooting tips for BrainTap NeuralChek?

      This article will help answer any troubleshoots for the BrainTap NeuralChek device.

      Please follow the instructions below if you are experiencing any of the following issues:
      - ECG Module is showing a red light
      - Scan won’t run
      - Scan continues to restart with a number of artifacts 

      Solution
      1. Restart your computer
      2. Plug hardware, ECG Module, into a different USB port
      3. If using a laptop, run the computer from battery life and not from an AC power supply
      4. Plug into a different power outlet
      5. Reinstall ECG Module from the program options
      6. If available, try installing the ECG Module software onto a different laptop or desktop computer

      Computer Device Requirements:

      Windows 7,8 and 10 - The Laptop or Desktop will need a minimum of 4GB Ram to run the Software - Storage is a personal preference. Apple doesn't work because the Neuralcheck requires Microsoft Windows or you will need to run a system called bootcamp. Allowing you to run Microsoft on the Apple device.