BrainTap RMA
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      3. BrainTap RMA

      What is the RMA Process for a refund request?

      The article will outline the current RMA process for refund request

      What Qualifies for an RMA Refund Request? 

      • The BrainTap Headset is within the 45 Refund Policy
      • The BrainTap Headset has not been physically damaged in any way
      • The BrainTap Headset is in new condition and works as expected

        For more information refer to the Warranty & Return Policy:
        https://braintap.com/warranty-and-return-policy/

      Key Questions to verify before an RMA Refund Request is processed: 

      Add in notes of RMA Ticket (Description)

      1. Serial # and Proof of Purchase. (If purchased from a BrainTap Partner, the refund will need to be processed by the Partner. We will direct them back to the Partner whom they purchased from)
      2. If physically broken (images for documentation) - and refund request will be denied

       

      RMA Details will need to be submitted by the customer through the RMA Form 

      Reference the email "RMA - Refund Request" Template

      Reference the Warranty & Return Policy: https://braintap.com/warranty-and-return-policy/

       

      Once the RMA is received in the office, and the condition is confirmed. We will process the refund. 

       

      All Refund Requests are subject to a 15% restocking fee unless otherwise stated or waived.