BrainTap RMA
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      3. BrainTap RMA

      What is the RMA process for in-warranty devices?

      This article will outline the RMA process for Headsets in warranty.

      Key Questions to verify before an RMA is processed: 

      Add in notes of RMA Ticket (Description)

      This information will be submitted in the RMA form to ensure proper documentation:

      1. Serial # and Proof of Purchase. (If purchased from a BrainTap Partner, warranty starts the day they purchased from the Partner)
      2. In warranty or out of warranty? 
      3. If physically broken (images for documentation)
      4. Issues experienced – Troubleshoots done? Does the issue occur on Bluetooth and audio cord?
      5. What kind of device (phone or tablet) are they using? Does the issue occur on another device?
      6.  What are we going to be testing once received in the office?

      Use discretion on those customers who request return shipping labels for in-warranty defective BTHS