BrainTap RMA
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      3. BrainTap RMA

      What is the RMA process for out-of-warranty devices?

      This article will help understand the Process for Out-of-Warranty RMAs

      Key Questions to verify before an RMA is processed: 

      Add in notes of RMA Ticket (Description)


      1. Serial # and Proof of Purchase. (If purchased from a BrainTap Partner, the warranty starts the day they purchased from the Partner)
      2. In warranty or out of warranty? 
      3. If physically broken (required images for documentation)
      4. Issues experienced – Troubleshoots done? Does the issue occur on Bluetooth and audio cord?
      5. What kind of device (phone or tablet) are they using? Does the issue occur on another device?
      6.  What are we going to be testing once received in the office or confirmation out of warranty?
      7. RMA Form will be required. This creates a ticket and requires them to fill out the information needed to proceed. (including, proof of purchase, serial #, and any images pertaining to RMA) 

      What is considered out-of-warranty or qualifies for an upgrade? 

      • The headset is outside of 1 Year Manufacturer warranty
      • The headset is physically damaged in any way
      • The headset is an older model and a customer is wanting to upgrade to the newest version

      Reference this Hubspot email template for out-of-warranty requests after RMA form is received:

      https://app.hubspot.com/templates/9384706/edit/23543924